As required by the Data Protection Act 1998, we follow strict security procedures and take appropriate measures to ensure that Personal Data is not damaged, destroyed, or disclosed to a third party without permission and to prevent unauthorised access to it.

If you are a client of File Dynamics you are entitled to obtain any Personal Data which File Dynamics holds for you under the Data Protection Act. If it transpires that the information held is inaccurate we will make the necessary amendments and confirm to you that these have been made. If you want to view the information held by us please write to: The Quality Manager, File Dynamics, 51 Victoria Street, Bristol BS1 6AD. Under the terms of the Data Protection a reasonable administration fee will be payable

Access to the extranet is provided by a secure socket link (SSL) which encrypts information viewed on-line to ensure the security and confidentiality of the information which we hold. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted.

In addition to the steps which we take to safeguard your privacy and security, there are a number of steps you can take yourself:

a) Choose a password you can remember but others will not guess and if you do write it down (which we do not recommend), keep it somewhere safe and secure.
b) When you have finished your session on the extranet, make sure that you prevent your details being seen by anyone that you do not wish to see them.
c) If you have registered and logged in, remember to log off at the end of your session.
d) Clear any 'cache' so there is no record of any transactions left on screen - both Netscape and Internet Explorer let you do this. We also recommend you then close your browser so any history of the session is cleared.
e) As an extra precaution your session on the extranet will 'time out' if you have not used the site for 60 minutes.

Unlike most on-line services our extranet does not send “cookies” to you. “Cookies” are small pieces of data which record information on you and your on-line session which are created by the on-line provider, sent and stored on your own personal computer without any control or intervention by you. The design of our extranet means that we do not enter your system or network when providing information to you.

We may log your IP address (which indicates the location of your computer on the Internet) for the purpose of systems administration and troubleshooting.

We may use log files to help us understand how visitors use our site. We may use this information in aggregate for statistical analysis.

If you provide your e-mail address in order to submit an enquiry, comment or request for further information, we may contact you regarding your enquiry, comment or request. We may also send e-mails to you about the services that we offer.

From time to time we may provide your information to our marketing department for research and analysis purposes so that we can monitor and improve the services we provide. We may occasionally contact you including by post, email or telephone to ask you for your feedback and comments on our services.

We operate a system to ensure that all customer feedback is dealt with fairly and consistently and is properly recorded. If you think that our service could be improved or would like to provide any additional comment please contact us through the Feedback link on your extranet homepage.